Responsible Gaming at 35bat —
Stay in Control, Play with Confidence
35bat is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. Our responsible gaming framework gives you the tools, guidance, and support you need to keep gambling a form of entertainment — never a source of harm.
Player Wellbeing First
At 35bat, every product decision is weighed against its impact on player welfare. We treat responsible gaming as a core obligation, not an afterthought.
Self-Managed Controls
Set deposit limits, cooling-off periods, session time reminders, and full self-exclusion — all directly from your account settings without needing to contact support.
Strict 18+ Policy
35bat enforces a zero-tolerance approach to underage gambling. Age verification is required at account registration and may be repeated at any point during your account lifetime.
Activity Monitoring
Our internal systems continuously monitor player behaviour for patterns associated with harmful gambling. If a concern is detected, our team may proactively reach out to the player.
Compassionate Support
Our 24/7 support team is trained to handle responsible gaming concerns with sensitivity and without judgment. If gambling is affecting you, reaching out is always the right step.
Transparent Game Information
35bat provides clear Return to Player (RTP) percentages and game rules for all certified slots and casino games, so you always understand what you are playing and the realistic odds involved.
Our Commitment to Responsible Gaming
35bat operates as Bangladesh's trusted online gaming destination, and that trust carries a serious responsibility. We recognise that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar, gambling on 35bat is a fun and recreational activity — a way to enjoy cricket betting during BPL season, spin premium slots from Pragmatic Play, or experience live casino tables powered by Evolution Gaming. We want it to remain that way.
However, 35bat also recognises that a small proportion of players may develop unhealthy gambling habits, and that these habits can cause real harm to individuals and their families. Our Responsible Gaming programme exists to minimise that risk. It is built on four pillars: prevention, detection, intervention, and support.
We work with leading game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — all of whom maintain their own responsible gaming standards for game design and feature implementation. Every game available on 35bat is provided by a studio that has undergone independent third-party certification of its random number generators and fairness protocols.
Gambling should never be seen as a reliable way to generate income, solve financial problems, or recover previous losses. If you find yourself gambling with money you cannot afford to lose, chasing losses, or feeling anxious or distressed when not gambling, we encourage you to use the tools and resources described on this page immediately.
18+ Age Restriction Policy
The 35bat platform is strictly for adults aged 18 years and above. Underage gambling is illegal and harmful. 35bat operates a mandatory age verification process at account registration, and we reserve the right to request additional identity documents at any time to confirm that a player meets the minimum age requirement.
- All players must confirm they are 18 years of age or older at the point of registration. Providing a false date of birth constitutes a breach of 35bat's Terms & Conditions and may result in permanent account suspension and forfeiture of any balance.
- 35bat's KYC (Know Your Customer) process requires submission of a valid National ID Card (NID), passport, or other government-issued identity document that confirms the account holder's date of birth and identity. This verification must be completed before any withdrawal can be processed.
- If 35bat has reasonable grounds to suspect that a player is under 18 years of age, the account will be suspended immediately pending verification. All bets placed during the suspension period will be declared void and any deposits refunded less any withdrawals already made.
- 35bat strongly encourages parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. Products such as Net Nanny, Qustodio, and built-in device parental controls can restrict access to gambling websites.
- If you suspect that a minor is using or has accessed a 35bat account, contact our support team immediately at [email protected]. We will act on all such reports promptly.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or how long they have been gambling. It often develops gradually and can be difficult to recognise in oneself. The following warning signs may indicate that gambling has moved from a recreational activity to a harmful behaviour that requires attention and support.
Spending more money on gambling than you originally planned or can afford to lose.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
Neglecting work, study, family responsibilities, or social relationships because of gambling.
Feeling restless, irritable, or anxious when you are not gambling or when you try to stop.
Borrowing money, selling personal possessions, or taking loans to fund gambling activity.
Concealing the extent of your gambling from family, friends, or colleagues.
Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
Finding it increasingly difficult to stop gambling even when you decide to, or after significant losses.
Thinking about gambling constantly, even when engaged in other daily activities.
If you recognise two or more of these signs in your own gambling behaviour, we strongly encourage you to take action now. Use the self-assessment tools and player protection features described below, and do not hesitate to contact our support team or the external help resources listed in this page.
Player Protection Tools
35bat provides a suite of player-controlled protection tools that you can activate at any time from within your account settings. These tools are designed to give you meaningful, practical control over your gambling activity. They are available to all registered players and can be activated instantly — no waiting period, no approval required.
Deposit Limits
Set daily, weekly, or monthly maximum deposit amounts in BDT. Once a limit is reached, no further deposits are accepted until the period resets. Limits can be reduced instantly but require a 24-hour cooling period to increase.
Session Time Limits
Set a maximum continuous session duration. When your session limit is reached, you will receive an on-screen reminder and have the option to log out. This helps prevent extended, unplanned gambling sessions.
Cooling-Off Period
Take a short break from gambling by activating a cooling-off period of 24 hours, 48 hours, or 7 days. During this period your account remains accessible for review but no deposits or bets can be placed.
Self-Exclusion
Permanently or temporarily exclude yourself from 35bat for a defined period of 1 month, 3 months, 6 months, 1 year, or indefinitely. Self-exclusion is enforced immediately and cannot be reversed during the active period.
Loss Limits
Set a maximum net loss threshold per day, week, or month. When your loss limit is reached, betting is suspended for the remainder of that period regardless of your available balance.
Activity History
Access a complete record of your deposits, withdrawals, bets placed, games played, and session times. Reviewing your activity history regularly is one of the most effective ways to maintain awareness of your gambling behaviour.
Promotional Opt-Out
Opt out of all promotional communications including bonus offers, BPL season promotions, and Eid special campaigns. Removing promotional triggers is a practical step for players managing their gambling habits.
Reality Check
Enable periodic on-screen reminders that show you how long you have been playing in the current session and your net win/loss position. Reality checks are available at 15-minute, 30-minute, or 60-minute intervals.
All of the above tools are accessible directly within the Account Settings section of your 35bat player account. If you encounter any difficulty activating a tool, or if you would prefer to have a limit set by the support team on your behalf, contact us at [email protected] and our team will action your request immediately.
Self-Exclusion at 35bat
Self-exclusion is the most comprehensive player protection tool available on 35bat. When you activate self-exclusion, your account is blocked from all gambling activity for the duration of the chosen exclusion period. This includes casino games, sports betting, crash games, slots, and all other wagering products on the platform.
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Choose Your Exclusion Period
Select from 1 month, 3 months, 6 months, 1 year, or indefinite self-exclusion. Indefinite exclusion remains in force until you formally apply for reinstatement after a minimum of 12 months and undergo a review process.
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Activate via Account Settings or Support
Navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the on-screen prompts, or contact support at [email protected] with the subject line "Self-Exclusion Request". Your request will be processed within 30 minutes of receipt.
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Immediate Enforcement
Once your self-exclusion is confirmed, your account is locked immediately. You will not be able to log in, deposit, place bets, or access games. Any open bets placed before exclusion are settled in accordance with normal rules.
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Marketing Suspension
All promotional communications including email, SMS, and in-app messages are suspended for the duration of your self-exclusion. 35bat will not send you bonus offers or re-engagement messages while you are excluded.
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Balance Withdrawal During Exclusion
If you have a positive balance in your account at the time of self-exclusion, you may request withdrawal of that balance. Contact support with your request and we will process it within the standard withdrawal timeframe.
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Returning After Exclusion
When your exclusion period expires, your account is not automatically reinstated. You must actively contact 35bat support to request reinstatement. We will provide you with responsible gaming resources and encourage you to set new deposit or session limits before resuming play.
Deposit & Spending Limits
Deposit and spending limits are one of the most practical and immediate tools available to players who want to keep their gambling budget under control. 35bat allows you to set hard caps on how much you deposit or lose within a given time window, expressed in Bangladeshi Taka (BDT).
Daily Deposit Limit
Set a maximum amount you can deposit on 35bat within any single 24-hour period. For example, if you set a daily limit of ৳2,000, no further deposits will be accepted once that threshold is reached, regardless of your payment method (bKash, Nagad, Rocket, or bank transfer).
Weekly Deposit Limit
A rolling 7-day deposit cap that applies regardless of how many individual transactions you make. Useful for players who find daily limits too granular to manage but want a broader weekly budget constraint on their 35bat account.
Monthly Deposit Limit
A 30-day rolling deposit cap suitable for players who want a broader monthly budget constraint. Once your monthly limit is reached, deposits are blocked until the 30-day window resets — no exceptions, no manual overrides during the active period.
All deposit limits set on 35bat are hard limits enforced at the payment processing stage. They apply across all payment methods simultaneously — you cannot bypass a bKash deposit limit by switching to Nagad. The limit is attached to your account, not to a specific payment method.
- Reducing a deposit limit takes effect immediately — the lower limit applies from the moment it is saved.
- Increasing a deposit limit is subject to a mandatory 24-hour cooling-off period before it takes effect. This prevents impulsive decisions from overriding considered limits.
- Loss limits work similarly: set a daily, weekly, or monthly maximum net loss amount. Once the threshold is reached, bet placement is suspended for the remainder of the period.
- You can review your current limits at any time from Account Settings → Responsible Gaming → My Limits.
- If you have concerns that your current limits are not sufficient, contact support and ask to have them reviewed. Our team is trained to have these conversations sensitively.
Support & Help Resources
If gambling is causing distress, financial difficulty, or relationship problems for you or someone you care about, help is available. 35bat's support team is the first point of contact for all platform-related responsible gaming matters. For broader counselling and mental health support, we also signpost players to professional external resources.
35bat Responsible Gaming Support Team
Our support team is available around the clock, seven days a week. If you feel that gambling is becoming a problem, contact us and ask to speak with a responsible gaming specialist. We can activate limits, initiate self-exclusion, provide account history, and direct you to professional help.
Email: [email protected]
Response time: within 2 hours for responsible gaming flagged requests. Available Bangladesh Standard Time (BST, UTC+6) and beyond.
Beyond 35bat's internal support, the following types of professional organisations can provide confidential counselling, peer support, and practical financial guidance for individuals experiencing gambling-related difficulties. We encourage anyone who feels they need help to reach out to qualified professionals.
- Mental Health Professionals: Speak with a licensed psychiatrist or clinical psychologist about compulsive gambling behaviour. In Bangladesh, mental health services are available through major hospitals in Dhaka, Chittagong, Sylhet, and other divisional cities.
- National Mental Health Helpline (Kaan Pete Roi): Bangladesh's mental health support helpline offers free, confidential telephone and online counselling sessions for individuals dealing with a range of psychological concerns including addictive behaviours.
- Gamblers Anonymous (GA): A worldwide fellowship of individuals who have struggled with gambling and support one another toward recovery. GA groups offer regular meetings and a structured 12-step programme.
- Financial Counselling: If gambling has created debt or financial hardship, speaking with a qualified financial counsellor can help you create a realistic debt management plan and prevent further harm.
- Family and Close Friends: Sharing your concerns with a trusted person is one of the most effective steps toward recovery. You do not need to address gambling difficulties alone.
Safer Gambling Guidelines
Following a set of clear personal guidelines when gambling on 35bat reduces the likelihood of developing problematic behaviour. The following principles are recommended for all players, whether you are a first-time depositor or a long-standing 35bat member.
These guidelines are not exhaustive, but they represent the most widely recommended practices among responsible gaming researchers and harm minimisation specialists worldwide. 35bat will continue to update its responsible gaming resources as best practices evolve.
Play Responsibly at 35bat
Set your limits, stay in control, and enjoy the best of cricket betting, slots, and live casino on Bangladesh's trusted gaming platform. If you ever need help, our team is one message away.
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